Tag Archive: Interactive Voice Response
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Is There a Human in the House?
One of the biggest annoyances of modern life is calling a customer service number and getting a robot. These systems, known as Interactive Voice Response or IVR, are used by most businesses to interact with customers, in some cases exclusively. They can be effective or ineffective way to interact with a company. In this article we will examine the good, bad and ugly of these systems and what you can do to improve your own customer experience.
