Tag Archive: Customer Service
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Is There a Human in the House?
One of the biggest annoyances of modern life is calling a customer service number and getting a robot. These systems, known as Interactive Voice Response or IVR, are used by most businesses to interact with customers, in some cases exclusively. They can be effective or ineffective way to interact with a company. In this article we will examine the good, bad and ugly of these systems and what you can do to improve your own customer experience.
Albertson’s Shows How To Provide Poor Customer Service
It seems that Albertson’s has a "Zero Tolerance, Zero Brains" policy. Here’s the story from the Northwest Florida Daily News: Man arrested for eating jelly beans in store.
It seems that the guy ate a few jellybeans out of the bin and he was busted from shoplifting.
OK, the guy was wrong for digging into the bin […]
